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FAQs

Home FAQs

Help Center

Have questions? We’re here to help

Order & Shipping

1. What should I do if my order contains damaged, missing, expired, or incorrect items?
If you receive an order with damaged, missing, expired, or incorrect items, please promptly contact us at support@eco-avigator.com for immediate assistance. Please keep the original shipping box with labels.
2. Which shipping carrier is utilized for deliveries?
We partner with major carriers (e.g., USPS, UPS, FedEx) to ensure safe and reliable delivery.
3. How can I track the status of my order?
Upon departure from our warehouse, you will receive a dispatch notification containing tracking details from the designated carrier. Additionally, you can inquiry the proceed via email "support@eco-avigator.com".
4. Can I specify a particular date or time slot for delivery?
Regrettably, we are currently unable to fulfill requests for specific delivery dates or time slots.
5. What are the shipping costs?
Standard Delivery is complimentary, whereas Expedited Delivery will charge extra $3.
6. How can I confirm the success of my order?
Upon a successful transaction, an order confirmation email will be dispatched within 30 minutes. Kindly check your spam or junk folder if you haven't received it. For further assistance, please contact our Customer Support Team at support@eco-avigator.com.
7. What steps should I take if I encounter issues while placing an order?
For any technical difficulties experienced on our website, please reach out to our Customer Support Team at support@eco-avigator.com for prompt assistance.
8. I forgot to include an item in my order. Can it be added or must I place a new order?
Unfortunately, additional items cannot be added to an already-placed order. A separate order will need to be placed. However, if the initial order has not yet been dispatched, we will make every effort to consolidate and ship them together.
9. How do I cancel my order?
If you need to cancel an order, please reach out to us at support@eco-avigator.com. Kindly note that once an order has been shipped, it will be governed by our refund policy.
10. What should I do if my product arrives damaged?
We assure the quality of our products at the time of shipment. If any items in your order are damaged during transit, you can ask for after sale service or file for reimbursement by contacting support@eco-avigator.com. and please keep the original shipping box with labels. Our team will respond within 24 hours. For further information regarding refunds or replacements, please review our refund policy.

Payment

1. What payment methods can I use for orders?
PayPal is available as a direct payment option on our website for your convenience.
2. Can I receive a refund for payment errors or duplicate payments?
Absolutely, refunds for payment errors or accidental duplicate payments are promptly processed. Typically, you can expect refunds to appear in your account within three to seven business days after processing.
3. Are there any hidden fees or additional charges beyond the product price?
We prioritize transparency in our pricing structure. We offer free shipping for orders of $40 USD or more. Please note that expedited delivery incurs a fee, while standard delivery is provided free of charge.
4. What should I do if I encounter payment-related issues during checkout?
Should you encounter any difficulties or have queries regarding payments while checking out, our dedicated support team at support@eco-avigator.com is readily available to provide immediate assistance and guidance.

Refund & Return

1. What Is Your Return Policy?
Avigator offers a hassle-free return policy within 30 days of purchase. You can return any unused item for a refund within this period. After 30 days, returns will only be considered for items with quality issues.
2. Are there any additional costs for return shipping?
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to the product quality, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. The return shipping fee will be deducted from your final reimbursement. Note: Any item not in its original condition, is damaged or missing parts for reasons, will only receive partial refunds.
3. In what condition should the returned product be?
To be eligible for a return/refund, please make sure you keep the product in good condition and return ALL accessories with the packaging.
4. How do I start a return or exchange process?
Contact Avigator's customer service at support@eco-avigator.com and provide your order number. You'll receive a prepaid return label via email for hassle-free returns.
5. How long does it take to receive a refund after returning a product?
We'll initiate the refund process once our warehouse receives the returned product. You can expect to see the refund reflected in your account within 3 business days.
6. What happens if I encounter issues with my Avigator product after 30 days of purchase?
Avigator offers a 1-year warranty on all products for issues arising after the initial 30-day period. Refer to our Avigator Warranty for detailed coverage information.