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FAQs

Home FAQs

Help Center

Have questions? We’re here to help

Order & Shipping

1. What should I do if my order contains damaged, missing, expired, or incorrect items?

If you receive an order with damaged, missing, expired, or incorrect items, please promptly contact us at support@eco-avigator.com for immediate assistance.

2. Which shipping carrier is utilized for deliveries?

Our logistics partner, Amazon, selects the carrier deemed most suitable for delivering Avigator's products to our customers.

3. How can I track the status of my order?

Upon departure from our warehouse, you will receive a dispatch notification containing tracking details from the designated carrier. Additionally, you can track your order via the "Track Your Order" link located in the footer section of www.eco-avigator.com.

4. Can I specify a particular date or time slot for delivery?

Regrettably, we are presently unable to accommodate requests for specific delivery dates or time slots.

5. What are the shipping costs?

Standard Delivery is complimentary, whereas Expedited Delivery is available for a fee of $25.

6. How can I confirm the success of my order?

Upon a successful transaction, an order confirmation email will be dispatched within 30 minutes. Kindly check your spam or junk folder if you haven't received it. For further assistance, please contact our Customer Support Team at support@eco-avigator.com.

7. What steps should I take if I encounter issues while placing an order?

For any technical difficulties experienced on our website, please reach out to our Customer Support Team at support@eco-avigator.com for prompt assistance.

8. I forgot to include an item in my order. Can it be added or must I place a new order?

Unfortunately, additional items cannot be added to an already-placed order. A separate order will need to be placed. However, if the initial order has not yet been dispatched, we will make every effort to consolidate and ship them together.

9. How do I cancel my order?

Should you require order cancellation, kindly contact us at support@eco-avigator.com. Please be aware that once an order has been shipped, it will be subject to our refund policy.

10. What should I do if my product arrives damaged?

We guarantee the quality of our products upon shipment. If you receive a damaged item, please visit the 'Process a Warranty' section to submit a warranty claim. Our team will respond within 24 hours. Review our refund policy for details regarding refunds or replacements.

Payment

1. What payment methods can I use for orders?

PayPal is available as a direct payment option on our website for your convenience.

2. Can I receive a refund for payment errors or duplicate payments?

Absolutely, refunds for payment errors or accidental duplicate payments are promptly processed. Typically, you can expect refunds to appear in your account within three to seven business days after processing.

3. Are there any hidden fees or additional charges beyond the product price?

We prioritize transparency in our pricing structure. Rest assured, there are no hidden processing fees or additional charges apart from the standard product price. Please note that expedited delivery incurs a fee of $25, while standard delivery is provided free of charge.

4. What should I do if I encounter payment-related issues during checkout?

Should you encounter any difficulties or have queries regarding payments while checking out, our dedicated support team at support@eco-avigator.com is readily available to provide immediate assistance and guidance.

Refund & Return

1. What Is Your Return Policy?

Avigator offers a hassle-free return policy within 30 days of purchase. You can return any item for a refund within this period.

2. Are there any additional costs for return shipping?

No, Avigator covers the cost of return shipping. You won't be charged for returning an item.

3. In what condition should the returned product be?

We recommend returning the product in its original packaging with all accessories included, although our return policy is unconditional.

4. How do I start a return or exchange process?

Contact Avigator's customer service at support@eco-avigator.com and provide your order number. You'll receive a prepaid return label via email for hassle-free returns.

5. How long does it take to receive a refund after returning a product?

We'll initiate the refund process once our warehouse receives the returned product. You can expect to see the refund reflected in your account within 3 business days.

6. What happens if I encounter issues with my Avigator product after 30 days of purchase?

Avigator offers a 1-year warranty on all products for issues arising after the initial 30-day period. Refer to our Avigator Warranty for detailed coverage information.